Returns & Exchanges
We hope you love what you ordered but if you and your furbabies are not satisfy with our products, we offer full returns for purchases made on our website. **The only non-refundable items are handmade products and final sale items.
You are eligible to return our products within 14 days from the date you receive them. Products must be in the same original, salable and undamaged conditions.
At this time we do not offer pre-paid return shipping labels. You are responsible for all shipping fees associated with the return. Once we receive the items, we'll be inspecting them and will process your refund.
Please note that original shipping and delivery fees are non-refundable. We will refund you the product price to the original form of payment. Refunds can take up to 7-14 business days to process.
Not the right color, or style? We are happy to process exchanges for other products in our shop. Products must be in original condition when shipped back. **Please note that only handmade products and final sale items are non-exchangeable.
You are responsible for shipping the product(s) back for the exchange. Once we receive the items, we will process your exchange. At this time, we do not offer exchanges on final sale products.
If you happen to receive a damaged product, we will be happy to send a replacement for the item.
Don't hesitate to contact us at firstname.lastname@example.org if you have questions on our refund and exchange policy.